Refunds & Returns
DOA Products, Returns & Refunds
Dead On Arrival
Any product which arrives damaged or fails shortly after sale (up to 7 days from date of purchase) to an end user is considered DOA. Please take the following steps to resolve.
Should any product supplied by Discovery Technology be received which is DOA, please complete a Return Authorisation Form and fax to 02 9453 3401, we will provide you with an RA number by return fax.
Please record the RA number for future reference.
Ship the goods to our office via courier or registered mail.
The RA number should be clearly written on a sticky label placed on the outside of the shipping carton - do not write directly on the carton. If the RA number cannot be identified the product will be returned immediately at the buyer's expense.
Discovery Technology will repair or replace the product within 7 working days of its receipt, this is dependant on stock availability so exceptions may occur.
If a product is returned to us as "dead on arrival" but is found not to be faulty, the buyer will be responsible for all courier fees.
No Fault Products
A 'no fault' product ('No Fault Product') is a Product returned by the Customer to Discovery Technology in circumstances where the return is not due to the fault of Discovery Technology or any fault with the Product.
Products sold on a "No Returns" basis
Discovery Technology is entitled to supply certain No Fault Products on a 'No Returns Basis'. The expression 'No Returns Basis' means that Discovery Technology will not accept returns on No Fault Products.
The Customer should refer to the Discovery Technology online shop catalogue for details of products which are sold on a No Returns Basis.
To the extent permitted by law, Discovery Technology reserves the right to apply the No Returns Basis policy to any promotional or sale product(s) as it deems necessary. Discovery Technology will use all reasonable endeavours to ensure such Products are clearly advertised and promoted as being sold only on a No Returns Basis.
Product supplied on a "No Return" Basis can not be returned to Discovery Technology unless the product is faulty within the warranties imposed by statute and which cannot be excluded by agreement.
List of products sold on a "No Returns" basis:
All Compaq products
All Fujitsu Hard Drives
Hewlett-Packard PC, server and notebook products, including accessories
All Hewlett-Packard UNIX products
All IBM hardware products
All Intel CPUs, overdrives, graphics cards and motherboard products
All Interplay products
All Iomega OEM products
Kingston Memory product ordered especially for a reseller (not usually held in stock)
All Microsoft OEM products
All Maxtor Hard Drives
All Toshiba products
Selected Verbatim products
All products listed as "No Return" on our website
Returns and Credits Procedure
When returning Products for credit, Customers must contact Discovery Technology Returns operator by e-mail, phone or fax to obtain an RA number. This RA number is valid for up to 14 days from the date of issue by Discovery Technology.
The Customer must supply:
The date of purchase of the Products
The Discovery Technology invoice or serial number of the Products.
A valid purchase order number when requesting an RA number.
The Customers Discovery Technology trading account can be charged for the return courier fee.
Once the Returns operator has identified the Product, a purchase order for the return will be raised and the Customer will be issued with an RA number. This number must be used in all correspondence relating to the Product.
All Products returned for credit must be in a pristine and unopened condition with all seals intact. All inward freight will be the responsibility of the Customer, we highly recommend that you send this by courier or certified mail, should the product go missing and not arrive at Discovery Technology we can"t be held responsible especially if you have no proof of delivery. Discovery Technology will not cover the cost of freight on returned Products and will not accept responsibility for any damage or loss suffered by the Customer.
Customers must return the Product to Discovery Technology with the RA number clearly written on a removable sticky label on the outside of the shipping carton. This number must not be directly written on the carton. If proof of purchase is required by Discovery Technology, a copy of the Discovery Technology sales invoice must be faxed to the RA Department before the RA number can be issued.
Returns should be sent to:
RA Department
Discovery Technology Pty Ltd
Capital Business Park
Unit A1/1-3 Rodborough Rd
FRENCHS FOREST NSW 2086
Hours of operation: 8:30am to 5:00pm Monday to Friday, accept public holidays.
Upon receipt of the returned item/s in the case of return for credit we will refund or credit the amount to you within 7 days of our receipt.
Returns maybe subject to a 15% restocking fee.
Shipping costs are not refundable.
Most manufacturers will not allow opened non-defective items to be returned for credit or exchange. So please ensure that the product is in pristine condition.
Manufacturer restrictions
Hewlett-Packard
HP offers warranty support for its PCs, printers and other peripherals within 50km of major regional centres Australia wide. Both return to base and on-site warranties are provided by HP's own Support Organisation. Coverage is also available through HP's added warranty product, HP Support Packs.
If the product fails within 30 days of it being invoiced to the final user of the product then it is considered to be Dead On Arrival (DOA). In this case please contact Discovery Technology Pty Ltd. If the product failure occurs outside this 30 day period it is considered to be a standard warranty call.
In this case you should contact Hewlett-Packard Customer Service on the following number and book your service call; Hewlett-Packard Customer Service Ph: 13 11 47 or 13 14 77
Sony
Discovery Technology handles warranty on Sony Floppy Drives, while all other products should be referred to the local Sony Service Centre or authorised agent. Sony monitors are covered by a 3 year warranty, Sony Floppy Drives by a 2 year warranty and all other hardware products by a 12 month warranty.
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